Coronavirus information for debtors

During the coronavirus pandemic, you may have questions about the payment of the debt that is being enforced by us. Below is information relating to the main questions we are being asked.

If you have received a notice of enforcement

The enforcement process starts by sending you a notice of enforcement, which gives you seven clear days in which to pay in full before enforcement proceeds. Payment at this stage means you will not incur further fees beyond the existing £75 compliance stage fee.

Payment can be made through the methods provided here.

As you may be aware, enforcement agent visits are temporarily suspended. Once this is lifted, enforcement visits will recommence. Please note that once the seven days’ notice of enforcement has expired, no further notice of a visit will be given.

It is in your interest to make payment in full, where possible. If you are unable to do this, we recommend that you make a part payment on account prior to an enforcement visit to reduce both the sum owing and the additional enforcement fees that will be incurred at that stage.

If you are already in a formal payment arrangement

If you are already in a payment arrangement, or are waiting for confirmation of a payment arrangement, you should continue to make your payments as agreed with us.

Payment can be made through the methods provided here.

If you need to set up a payment arrangement

If you are not yet making any payments and want to agree an arrangement, please email us at with your proposal.

Please note that we are very busy with a high volume of enquiries at present and it may take some time to respond to your request. In the meantime, you can start making payments on account using the methods provided here.

If you need independent debt advice

There are several charities you can ask for support. A list of the main debt advice agencies is provided here.

Coronavirus information for debtors

Please visit this page for more information about what to do if you have received a notice of enforcement or are currently in a payment arrangement.


Excel Quick Pay - the new debtor app

The app is free to download and free to use. It has been designed to give debtors a quick, easy and user-friendly way to manage their debt.