Enforcement Conduct Board Accreditation

Excel Civil Enforcement is committed to delivering fair and effective enforcement with integrity throughout England and Wales. That’s why we’re Enforcement Conduct Board (ECB) accredited, increasing our accountability and maintaining higher standards for all concerned.

What is the ECB?

The ECB was established in November 2022 to ensure that everyone across England and Wales experiencing enforcement action is treated fairly by enforcement companies understanding good practice.

It has been created with agreement between the civil enforcement industry and leading debt advice charities. It operates independently of both the industry and the Government and fulfils the need for a balanced and evidence-based oversight organisation.

What is the ECB accreditation?

The ECB’s accreditation scheme establishes oversight of enforcement work and promotes accountability. Accreditation is renewed annually, and the criteria may evolve over time. The first year of the accreditation scheme opened for applications in September 2023.

Year one accreditation criteria

  • Compliance with Ministry of Justice National Standards
  • Submission of Quarterly Data Returns
  • Providing information upon request
  • Timely payment of the levy supporting ECB operations

Accredited firms commit to:

  • Increased accountability
  • Striving for higher standards
  • Funding an independent oversight body for enforcement

In the first year of accreditation, the focus is on developing robust standards and an oversight model for future benefits. Accreditation allows Excel to publicly commit to high standards and accountability. It benefits local authorities and other creditors, by ensuring they contract with an ECB-accredited organisation, as some organisations have pledged to work exclusively with ECB-accredited entities.

The establishment of the ECB signifies a crucial advancement towards fairness and accountability in enforcement across England and Wales. Excel’s pursuit of ECB accreditation underscores their existing strong commitment to efficient enforcement services while upholding the highest standards of conduct.

As the ECB's accreditation scheme evolves, it will continue to ensure transparent, fair, and principled enforcement practices, advancing a more responsible enforcement landscape in the UK.

Read the full list of accredited organisations here.

Excel Quick Pay - the new debtor app

The app is free to download and free to use. It has been designed to give debtors a quick, easy and user-friendly way to manage their debt.


Sign up to our newsletter

Sign up and we will send you our monthly newsletter, plus details of our eBooks, webinars and events.