About us

Excel Civil Enforcement was founded in 1991 and delivers outstanding enforcement, collection and associated services to local authorities and central government departments.

We recognise the importance of revenue collection and help our clients to recover more.

The directors at Excel have a combined experience of almost 200 years, giving them the insight and experience to drive the business forward whilst having the understanding and knowledge to support their clients effectively and efficiently.

Excel directors have held post as president of CIVEA, chair of the High Court Enforcement Officers Association and vice-chair of the BPA enforcement special interest group, and three managers sit on regional IRRV executive boards.

We offer nationwide coverage for the recovery of the following debts and have industry leading recovery rates.

Why use Excel?

We provide nationwide coverage with a UK customer service centre and 24/7 telephone and internet payment facilities.

  • We have the most qualified welfare team in the industry
  • Our customer service staff are qualified to Level 2 in Taking Control of Goods and have accredited training in vulnerability and mental health awareness
  • We use the latest mobile technology, including live stream body-worn cameras, GPS tracking and ANPR
  • Our in-house IT team constantly researches and develops new technologies such as remote reporting apps, debtor apps and webchat

What really sets us apart

  • Our excellent collection rates: data provided by a government client shows that Excel’s performance consistently exceeds that of its other providers
  • Our enforcement agents are salaried employees – we do not sub-contract to self-employed agents
  • All staff, not just enforcement agents, receive enforcement and vulnerability training and hold fully regulated enforcement qualifications
  • We make considerable investment in our staff and, with 98% retention, have a very skilled and seasoned workforce
  • We provide approved and regulated training and quality mark workshops
  • We actively support the Armed Forces Covenant, employing many former service personnel, and are an approved training provider to the MOD’s Career Transition Partnership

Our pledge

The directors and staff of Excel are committed to delivering our services:

  • To the highest professional and ethical standards
  • In an open and transparent manner
  • In a socially responsible manner
  • With full accountability for all our actions

Download our Vulnerability eBook

Download our free eBook "Guide to vulnerability & mental health in enforcement practices"

DOWNLOAD

IRRV award win

We are delighted to have won the IRRV Excellence in Staff Development Award 2018. We were also Highly Commended in the Excellence in Enforcement category.

Visit the IRRV Awards page

Our website in Welsh

We are almost ready with the Welsh language version of the website. In the meantime, you can use the Google Translate button at the top of every page (in the black navigation bar) to see the site in Welsh (or any other language you choose).

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