Parking & traffic penalties

Our services include the recovery of unpaid parking penalties and moving traffic contraventions using modern and innovative enforcement methods. We also offer a service to re-cycle previously unenforceable warrants of control.

Recovering debt

We lead a professional team of enforcement agents to recover parking penalties. We have a holistic approach that includes robust tracing, surveillance and investigation processes to help recover more for you.

We have a comprehensive case management system for our parking penalties enabling our clients to keep up to date with their cases.

How we recover more

We are persistent and professional in our approach. Our back office support and customer service staff are fully qualified to Level 2 in Taking Control of Goods and able to offer the most practical advice to debtors. They are also trained in vulnerability and mental health awareness to filter out inappropriate cases at the earliest stage of the process.

Our enforcement agents are salaried employees, hold regulated qualifications and are fully equipped to deliver an effective enforcement service with minimal complaints. We deploy real time technology for fast and accurate doorstep reporting and an ANPR fleet to target persistent and/or elusive debtors.

We maintain an in-house tracing service to maximise debt recovery opportunities and minimise the return of unenforceable debt.

Keeping up to date with legislation

Excel’s senior management are at the forefront of professional, trade and regulatory development through long established associations with the Ministry of Justice, the British Parking Association and the Civil Enforcement Association.

Training and development for our agents

All our enforcement agents are employed directly by us and fully vetted to Ministry of Justice standards. They undergo a comprehensive training program that includes a regulated Level 2 qualification in Taking Control of Goods and full training in vulnerability and mental health awareness.

Continual professional development is at the heart of our business and agents work towards our unique regulated Level 3 Award in taking control of goods and other associated awards from our suite of training programmes and qualifications endorsed by CILEx.

To find out how we can work in partnership with you to improve your recovery rates, streamline your debt recovery processes and highlight areas for potential improvement, please get in touch.

Useful links

Download our Vulnerability eBook

Download our free eBook "Guide to vulnerability & mental health in enforcement practices"

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