Excel wins at the IRRV Awards 2026
At the IRRV 2026 Awards on 30th September, the Excel team was thrilled to win the Excellence in Innovation Award and receive Highly Commended in the Excellence in Education and/or Staff Development Award. We were also a finalist in the Excellence in Partnership category.
Here is the team at the awards dinner
Excellence in Innovation
Innovation is fundamental to Excel Civil Enforcement’s success. It enables us to grow sustainably, strengthen our resilience and ensure we continue to deliver the exceptional standards our clients have come to expect for over 30 years.
Through our integrated in-house technology ecosystem, including the proprietary ATEK case management system, AI-powered automation, digital self-service tools and real-time operational intelligence, Excel has grown significantly to become a CIVEA Tier 1 enforcement company.
We have embedded accessibility and inclusion into our design, creating mobile-first, easy-to-use services, RNIB-tested functionality and support for neurodiverse users.
Our innovations focus not only on efficiency but also on fairness and customer outcome, transforming affordability and vulnerability assessments, reducing completion times, increasing payment offers and helping identify vulnerable customers earlier.
NatWest Payit, AI virtual assistants and automated workflows have also driven enhanced debtor journeys, reduced costs, lowered call volumes and improved collections, setting new standards for enforcement.
Excellence in Education and/or Staff Development
Training and development are embedded into Excel’s culture. Our Centre for Enforcement Excellence provides a learning environment where everyone is supported from day one through to senior leadership.
Our programmes go beyond mandatory qualifications, designed and delivered by practising enforcement professionals to deliver tangible outcomes: operational excellence, career progression, ethical enforcement and better outcomes for debtors.
We provide accredited training, mentoring, coaching, annual CPD, wellbeing initiatives and provide direction for clear career pathways for both our staff and our clients.
The results - exceptional staff retention, business growth, industry recognition, client praise and a highly skilled workforce that sets standards for others to follow.
Our investment in people reflects our values of integrity, professionalism, inclusion and compassion – producing a highly skilled, highly engaged workforce that embodies “excellence in education and staff development”. It has driven growth, strengthened client relationships and helped us become a CIVEA recognised Tier 1 firm.
