As we have many agents who work remotely and travel extensively throughout the UK we increasingly use technology to support their work and ensure they are kept informed by enabling them to access real time information and data whilst they are on the road.

Body worn cameras

Body worn cameras are essential technology and offer security for both our agents and the debtors who they visit, they have several benefits including reducing the number of situations that can become difficult or potentially dangerous.

We ensure all parties present are aware that we have body worn cameras and the behaviour of debtors is usually modified favorably. Our use of body worn cameras are also useful as the recordings can be used as evidence should there be any issues or complaints.

Online systems

We have online systems and all cases and any paperwork relating to them are available online so that they can be viewed by members of our team, the data and information that is available and updated by our head office and regional offices is available in real time to our agents on the road. This means that we’re all on the same page and any information recorded by our agents is available immediately to office staff and vice versa.

Use of tablets

All our agents have tablets, so they can record upload and create reports on the move. This use of technology is also good for the environment as we only print documents when necessary.

3D secure online payments and PDQ machines

We offer several ways to pay, this includes having secure 3D online payments and portable PDQ machines to take card payments. We also offer payment through our website and take payments over the phone.

Secure client access

We have secure online client access, this enables our clients to access the real time information that is gathered by our team of agents on the road.